Some Response Point Motivations

A few customers have told me that what they love about Response Point is that it lends credibility of their business to their customers. Their callers experience is now like it is for people calling the ‘big corporation’. What they are talking about is the automated attendantAND the voice recognition built into the system – callers can just speak the name of the person they are calling and they will be transferred to the proper extension.

One new customer, a money manager, said to me – “Allen, I hate my rolodex – and now with the voice activated dialing I will not have to use the rolodex any more!”. This was his main decision point for choosing Response Point.

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